Timothy W. Uselton

31250 Timothy Trail

Conifer, CO  80433 

 

303-803-3966 – Mobile

303-816-0061 – Home

timuselton@yahoo.com

 

Manager, Engineer, Telecommunications Consultant, Project Manager, and Business Continuity experience with expertise in the following:

 

·   Motivational leader of teams & projects

·   Ability to act as a change agent as business or technical scenarios dictate

·   Project management of IT network infrastructure transition projects

·   Multiple years of experience in large scale, high volume, multi-site IT corporate environments

·   Multi-year multi-million contract review and negotiation

·   Responsible for multiple network rollouts/migrations for voice, data, and video services

·   Experience developing and implementing disaster recovery plans within large organizations

·   Well developed interpersonal and relationship skills with clients, vendors, and management

·   Ability to analyze and interpret business needs and translate into technical solutions

·   Preparing and delivering presentations to all levels of management

·   Excellent strategic planning, time management skills and decision making abilities

 

 

EXPERIENCE

 

 

Comcast Corp. – Greenwood Village, CONovember 2010 – Present

Program Leader

Responsible for leading the daily work activities of an agile team of developers, providing reporting automation of recurring tasks.  Provided ongoing positive leadership to my team and other Program Leaders, helping them to focus on transforming the organization to perform at a higher level.

 

Senior Engineer

Program Manager of Least Cost Routing (LCR) for Comcast’s Digital Voice Network and Wholesale Voice product, (Comcast has the largest Voice IP Network in the United States) including analysis of rates and production of rate tables, driving vendors to higher ASR/NER performance through bi-weekly meetings and continuous performance reporting & trending.  Developed a method to stabilize routes to “rural” destinations as outlined by the FCC.  Developed & automated reporting to manage LCR, and produced & maintained detailed process documents. Transitioned the LCR day-to-day activities to Comcast’s Dial Plan Engineering so I could devote additional time to higher level activities.  Established a great rapport & worked very closely with the VP of Business Development for the Comcast Voice Network as the FCC/ICC changes were implemented.  Daily activities include heavy manipulation of Access data via SQL queries and updates, interacting with other departments across Comcast, and LCR and other vendors.

 

 

 

APEX – Greenwood Village, COApril 2010 – November 2010

Optimization Engineer (Comcast Corp.)

Responsible for support of Least Cost Routing (LCR) for Comcast’s Digital Voice Network, as well as their new Wholesale Voice product. Responsibilities include analysis of rates and production of rate tables, developing & producing reports to adequately manage LCR, and producing detailed process documents.  Additional responsibilities include sustained maintenance for several providers’ SIP Peer connections, ensuring that all eligible traffic is routed via the peer connections thereby reducing expense as much as possible.  Daily activities include heavy manipulation of data via SQL queries and updates, interacting with other departments across Comcast, and LCR and other vendors.

 

 

OneGIS – Broomfield, COJuly 2009 – January 2010

Model Builder (Level 3 Communications)

Created documentation on how to build voice and data network element models (Cisco Routers, ATM Switches, Optical Carrier Equipment, etc.) in Telcordia’s Network Engineer (NE Model Builder and NE Toolbox), including business rules, and engineering standards.  Researched, documented, and built complex network element models (chassis, slots, plugins, and ports) enabling network migrations of Level 3’s acquired networks.  Performed SQL queries, and insert & update statements in SQL via TOAD in order to set Access IDs (AIDs) for logical and physical ports to enable automated provisioning.  Trained Level 3 model builders in a classroom setting/3-day course, as well as individually.

 

 

LEVEL 3 COMMUNICATIONS – Broomfield, CONovember 2007 – May 2009

Sr. Manager, Event Management Team

Managed a 24x7 geographically diverse team of Event Managers responsible for coordinating and communicating information between the repair agencies, customer service, and global customers regarding major outages impacting the Level 3 global network. Created process documents and created “Best Practices” for the department.  Negotiated with upstream contributors and downstream "customers" to ensure needs were met on a highly consistent basis.  Directed others during network crises to ensure timely and accurate information flow. Wrote, maintained, and exercised Business Continuity Plans for my department as well as the entire customer service organization – using Strohl's LDRPS application. 

 

 

 

HARVEY NASH – Denver, COApril 2005 – August 2006, and Feb – November 2007

Capacity Planner (Level3 Communications)

Managed multiple “Modem” markets (in excess of 500k ports) across the US to ensure a high degree of availability to current & future customers, while monitoring and minimizing network expenses.  Analyzed trending reports and took appropriate steps to augment trunk groups to meet quality standards and minimize blocking.  Devised & executed plans to open new Rate Centers.  Supported other Level 3 departments in resolving customer service issues in a timely manner.  Built and maintained rapport with key internal & external contacts to support capacity planning functions.  Provide support to other team members in support of key initiatives (E911, Voice rollout, TN porting for major clients, etc).  Provide information necessary to maintain current status on key initiatives.  Identified, escalated, & resolved issues related to planning activities & key initiatives ensuring that deliverable dates were met.  Selected as a contributor to process improvement “Kaizen” team to reduce cycle time and increase order throughput.  Worked closely with and developed a strong rapport with outsourced partners in India to assume several components of the Capacity Planner role.

 

 

 

THRUPOINT – Denver CoAugust 2006 – Feb 2007

PSTN Network Consultant (Comcast)

Worked closely with Cisco team, and augmented Comcast’s PTSN engineering team responsible for ensuring quality & timely transition of digital voice network customers from the existing Time Warner network to the Comcast network.  Coordinated efforts internally with the engineering team, and provided issue escalation & resolution internally & with departments external to the engineering group.  Developed engineering plans to build PSTN network in support of adding rate centers for transitioning digital voice network customers.

 

 

 

ALLSTATE INSURANCE COMPANY – Northbrook, ILMar 1996- Dec 2004

IT –Telecommunications Consultant (Voice & Video Solutions)

Architected, designed and implemented cost-effective voice systems. Responsible for working with vendors and cross-functional teams for system installation, configuration, maintenance, and documentation of telephony systems. Identified, qualified, designed, developed and assisted with implementation of voice and video solutions in multi-site, multi-carrier environment. Supported telecommunication infrastructure in a fast-paced, high volume, multi-site customer support center environment. Negotiated national telecom contracts with global carriers.  Conducted carrier services technology and pricing analysis.  Planned and engineered telephony systems and services to include LEC services, VPN, advanced toll-free features, Avaya Definity, and Audix & Octel Voice mail systems. Experience in ISDN/PRI, DS0 through DS3 provisioning, CSUs/DSUs, M13s and other MUXs, and common call/contact center technologies (IVR, ACD, PBX).

·                       Negotiated terms of high volume contracts with telecom providers/vendors (Verizon, Qwest, Bell South, SBC, and MCI).  Developed, issued, and reviewed RFI, RFQ, and RFPs and vendor bids. Responsible for vendor selection and contract implementation.  Developed and formally negotiated Master Service Agreements with LECs and LD carriers thereby reducing number of contracts with each provider resulting in improved SLAs and cost savings.

·                       SME/senior technical resource for voice networks. Assisted with timely resolution of technical problems on the network, identifying root cause, and implementing irreversible corrective action. Proactively found opportunities to decrease MTTR and increase MTBF. Analyzed network traffic patterns, toll costs and network routing configurations. Worked with peers to create SLAs and utilize monitoring tools. Reviewed and evaluated potential points of interconnection and services providing cost benefit analysis for each. 

IT – Manager/ Team Leader/ Project Manager/ Business Continuity Manager

·                       Led medium to large high-profile telecommunications projects.  Responsible for entire life cycle of network rollouts and migration projects including staffing, managing vendors, budgeting, scheduling, timelines, cost analysis, implementation and quality assurance.

·     Staffed and managed a team of engineers responsible for PBX replacements at 250+ offices within Allstate, as well as the day-day Move, Add, Change work within Allstate’s “Home Office” complex, servicing ~10k subscribers.

·     Program Manager for migration of long distance services and complex toll free routing from Sprint and AT&T to MCI to 110+ offices over period of 10 months. Handled entire phase of large scale project management from initial requirements gathering through implementation to hosting lessons learned sessions. Technical lead for the RFP process, vendor selection, contract negotiation and implementation. Worked closely with implementation team to integrate processes and workflow to ensure project success. Managed up to 40 contract and employee resources, developed timelines, and development of rollout process.

·     Program Manager for the migration of 250+ offices from AT&T long distance to Sprint long distance services.  As primary technical resource, worked closely with Procurement Governance for authoring the RFP, vendor selection, and contract negotiation. Led the migration effort by directing a team of 8-10 project managers, contingent workers, and vendors to migrate networks.  Planned, organized, and scheduled the day-to-day activities required in data gathering, circuit ordering, scheduling PBX vendors, and developing the migration schedule.  Coordinated schedules with field site contacts to lock down installation dates.  Actual cost savings were in excess of $3M annually.

·     Project managed the installation of all voice services for new offices in Puerto Rico and Belfast Ireland.  Directed efforts of vendors to deliver and install services and equipment to meet project deadlines.

·     Primary project manager for broadcast video network rollout. Successfully coordinated installations at 230+ locations in 9 months. Coordinated processes to obtain new equipment to include ordering, integration, testing, and delivery to field locations.  Directly negotiated with landlords for satellite dish placement. Worked with internal legal department to resolve lease issues.

·     Project manager for centralizing voice support for 14 regions and 230 offices in 6 months.  Provided technical leadership and managed 3 contract resources and 6 PBX engineers. Primary liaison and contact with field teams and project sponsors to move decentralized support to headquarters. Owned technical voice inventory SQL database to include data collection, data scrubs, data input, and web based reports. Prepared a road show and met divisional/regional management to discuss project timelines, expectations, address issues, establish relationships, and gain acceptance. Implemented and provided SLA voice support metrics to field offices.

·     Project manager for video broadcast installation to replace aging network for 35 large corporate offices. Provided training to ~ 70 field users and produced user guides.

·     Developed and implemented security standards for voice communications including system access controls, PBX and network limitations of dialing patterns to combat toll-fraud, limitation of call forwarding, elimination of DISA, toll-free access, account and password maintenance, administration of voice mail, physical security, and backup procedures.

·     Project leader for disaster recovery/ business resumption for voice telecommunications. Coordinated the design, development, maintenance and testing of the voice services disaster recovery plan.  Ensured a global standard BCP/DRP template was developed, appropriately scoped, and effectively utilized within the organization. Developed corporate emergency response procedures for voice telecommunications.

·     As technical SME, contributed to risk analysis and business impact analysis to identify points of vulnerability and recommended disaster avoidance and reduction strategies.  Managed plan development and established testing methodologies to provide a consistent and well integrated approach to disaster recovery.  Used Strohl’s LDRPS as a tool to maintain disaster recovery plans, checklists, emergency call-out procedures, department and vendor contacts, emergency equipment lists, and restoration location information and maps.

·     Provided technical leadership for the development of voice disaster recovery plans complementary to critical business unit continuity planning. Worked with Information Security as the single point of contact for Voice Solutions. Conducted interviews, fact-finding missions, provided consulting and increased awareness with business units.  Contributed to the processes for the business units to conduct internal impact analysis to provide the information needed to adequately build recovery plans (e.g. alternate locations, critical services, and expected time frames).

·          

 

SPRINT LD, INC.

Network Service Manager– Chicago, IL

·                       Accountable for ensuring premium service quality for Sprint’s largest commercial account, IBM Global Services, as well as Ameritech Cellular, and Ameritech Small Business - through the application of Statistical Process Control and Business Process Improvement.  Successfully managed the installation and turn-up of two large Managed Router/Frame Relay customers (Allstate Insurance & Discover Card). Restored network from complex network outages by directing repair efforts within multiple groups.

Senior Account Consultant – Minneapolis, MN

·                       Performed pre-sales consulting services in order to close sales and increase revenue.  Designed customer voice and data networks and interconnections.

Senior Technician – Cheyenne, WY

·                       In charge of maintenance functions of the DEX600 and DMS-250 switches, DACs machines, and all ancillary equipment.  Responsible for the timely installation of DS0 and DS1 services and station equipment. 

Engineering Manager – Denver, CO

·                       Staffed, managed, and provided voice technical leadership to 12 engineers and clerks responsible for the design, provisioning, and order preparation of all facilities installed in the West Division.

 

US TELECOM – Denver, CO

Regional Sales Engineer

·                       Responsible for providing technical training and support on new and existing voice and data products to Western Area sales staff.  Interfaced with Fortune 500 customers as technical liaison. 

 

SATELLITE BUSINESS SYSTEMS

Engineering Manager - Denver, CO

·                       Managed and provided technical leadership to 10 circuit design engineers.  Responsible for organizing and staffing the Service Engineering department for the Rocky Mountain Region.                             

Senior Field Engineer - Phoenix, AZ

·                       Responsible for the installation and maintenance of the satellite earth station, DMS-250 switch, and all ancillary equipment.  Engineered and issued orders to LECs for all customers and network circuits. Established and maintained excellent rapport with customers and vendors.

 

US Army Communications Corp. – USA and Europe

Sergeant E5

Provided direct leadership to up to 16 soldiers.  Installed and maintained mobile microwave and multiplex systems for defense communications restoration. 

 

 

Educational Background

US Army                                                        Advanced electronics, leadership and presentation training

University of Maryland                                          Liberal Arts courses

Laramie County Community College              STEM Courses

             

Languages: English, German

Technical Skills

ACD Call Center technologies Call detail recording (CDR) DS0 – OC48 provisioning Enhanced 911 (E911) Enterprise voice infrastructure

ISDN PRI/BRI ITIL IVR LAN/WAN environment LDRPS Business Continuity app. LEC/CLEC/IXC networks & offerings M13 Multiplexers MS Project & Visio MySQL PBX Private Lines PSTN

Satellite communications (video) SQL Telcordia Network Engineer Telephony Consulting Toll Free services Traffic Engineering SIP SSRS Video conferencing Voice network optimization Voice telecommunications security Wiring/cabling

 

Business Skills and Abilities

 

Agile Analytics Benchmarking Budget Management Business Continuity Planning Continual Process Improvement (Kaizen) Contract Negotiation Disaster Recovery Planning

Establish IT policies and procedures Kanban LEAN Maintain documentation and databases Management Problem solving & escalation Product Owner Process Documentation & Redesign

Producing RFI, RFP, and RFQs Program Management Project Management- Technical Project Management Rally Retrospectives Reporting Scrum SLAs Sprint Planning Technical Writing Vendor Management

 

Training and Certifications

Nortel DMS 250 maintenance Domestic and international travel – current passport Scrum Product Owner

ISDN PRI/BRI ITIL certification Project Management Boot Camp

 

 

 

 

 

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